What is RMA?
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RMA is short for Returned Materials Authorization.
An RMA is an alphanumeric identifier used by hardware manufacturers that indicates a user
has been authorized by a company representative to return a product for repair.
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Obtaining RMA
Procedures for obtaining RMA from CaptiveWorks Inc. for your in warranty CW-4000HD media center:
1). Email us the problem you are having: rma@captiveworks.com
2). Our staff will examine the issue and may provide possible solutions.
3). Once an issue is determined to be a hardware defect, the customer will be issued an RMA
number.
NOTE: This service is only available to customers with CW-LMC products in warranty.
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Shipping
Procedures for sending merchandise to CaptiveWorks Inc. for repair:
1). Use proper packaging and padding when shipping a receiver. We strongly recomend enclosing
receiver gift boxes in external cartons. CaptiveWorks Inc. is not liable for any damages
to the product during shipping.
2). The RMA document must be filled out and included in the package.
3). The RMA number must be written on the outer carton.
4). The original purchase receipt must be included in the package for warranty repair.
Send the package to:
RMA Department
CaptiveWorks Inc.
5838 San Fernando Rd Unit A
Glendale, CA 91202
5). Provide a return mailing address which is trackable.
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WARNING:
CaptiveWorks Inc. does not accept motherboard and CPU shipments. If one or both of these
items is/are defective, the complete unit must be shipped for repair.
CaptiveWorks Inc. is not liable for defects or issues due to user error. The customer is liable
for shipping and repair costs in these cases even if the unit is under warranty.
Physically damaged items do not qualify for warranty repair.
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