CaptiveWorks

Accessing Logs
A good way to diagnose is to look through log files.
Log files can be accessed in a number of different ways. more »»
The system by default has the following to make accessing the logs convenient:
a). A Windows style network share named logs. This means should be accessible from within My Network Places of your networked Windows PC.
b). A web based 'logs' access point. This means you should be able to point the web browser of a Networked PC to the IP of your CW-LMC. (example: http://192.168.1.103)
c). Another option is to use an external utility like WinSCP and access the internal /var/logs folder. (user: root, password: captive)

Bios Settings
For those that are poking around in the system bios, here are a list of what the important settings should be. more »»
CW-4000HD / CW-3000HD Rev.2
Standard CMOS Features-» Floppy Drive A-» Not Installed
Advanced Bios Features-» Chipset Feature-» HPET-» Enabled
Advanced Bios Features-» Chipset Feature-» iGPU Frame Buffer Detect -» Disabled
Advanced Bios Features-» Chipset Feature-» OnChip VGA Frame Buffer Size-» 64MB
Integrated Peripherals-» TV Mode support-» NTSC_M
Integrated Peripherals-» On-Chip ATA Devices-» PCI IDE BusMaster-» Disabled
H/W Monitor-» CPU Smart FAN Target-» 40
H/W Monitor-» CPU Min. FAN Speed (%)-» 50

CW-3000HD Rev.1
Main-» Primary IDE Master-» UDMA Mode -» disable
Advanced-» CPU Configuration-» AMD Cool 'n' Quiet Function-» Auto
Advanced-» Chipset-» Frame Buffer Size-» 64M
Advanced-» Chipset-» TV Mode Support-» NTSC-M
Power-» Hardware Monitor-» Q-Fan Controller-» Enabled
Boot-» Hard Disk Drives-» 1. 1st Master: Flash Card

CW-1000S

Power up Diagnostics
1). Nothing happens when I press the power button. more »»
When there is no power at all, in most cases the power switch cable has come loose (red/black wires). It is a simple fix. Disconnect power from the box and open the top cover. Trace the red/black pair of wires coming from the front panel, you will notice they are going into the front/left corner of the motherboard right under the metal cage. There are a lot of wires there. Check to see if they are plugged in all the way. It should be plugged next to (no pins skipped) the orange/white pair of wires.

Here is a screenshot of the motherboard plug from the MSI motherboard manual:
Note: Just so you know the blue/white pair are the reset switch wires. These wires should not be connected since we mount the IR sensor in its place.

If you do not feel comfortable diagnosing the problem please start a thread on the forum and let us know.

2). The fan spins up, but all I get is a blank screen. more »»
If your CW-LMC does not display any video when you first hook it up it is possible that the memory became unseated from its slot during shipping. The first thing to do is to disconnect the box from power and open the top lid. Locate the memory module under the DVD tray. You may have to unscrew the DVD tray to get to it. Unclip the latches on the two sides of the memory then push the memory back in its slot so that you hear the clicking sound from the latches on both sides. Screw the DVD tray back in place. (Be careful not to disconnect any cables in the process) Close the top lid and reconnect the power cord. Turn the unit on and see if it makes a difference.

Display Diagnostics
1). I see the initial boot screens and then the screen goes blank. more »»
The CW-LMC supports one method of video connection at a time. Double-check your cable connections to ensure your TV (or monitor) is hooked up using only one display connector method. If after turning the unit on you get a blank screen after the initial boot screens then wait a few minutes for the unit to be able to accept remote input and carefully point the remote control at the unit and press 1346. The unit should reboot with a default display setting. After that try a more compatible video setting that corresponds with your display devices capabilities.

NOTE: When using DVI-HDMI it is also important to use a short 'low-loss/low-noise' cable to ensure your CW-LMC can communicate properly with your display device and negotiate a setting approved by your display device. (shortest possible cable the better)

2). I do not see the boot screens, but I see the menu after it boots. more »»
Some TVs may not support the lower display resolution of the boot screens when utilizing the DVI display mode. If you happen to have this issue and find this to be unacceptable try utilizing a different display connection such as VGA or Component.

Remote Control Diagnostics
1). My remote wont work unless I am three feet or less from the box, new battery's didn't help.
      What can I do to increase the range? more »»
During assembly of some of the initial CW-3000HD units there were cases where the remote sensor was out of alignment. (this does not apply to the CW-4000HD) If you pop the front cover off (grasp the sides and carefully pull forward with both hands you will see the remote sensor board on the right side(it's the long PCB). Unscrew it and adjust the sensor so it is in the middle of ir window. Put it back together and try it again. NOTE: If the sensor still doesn't line up good enough you could do what some people have done and unscrew the bottom screw and move the board until the eye is directly in line with the window. Once the unit is not going to be moved too much, the top screw will be enough to hold it in place.

2). My remote is acting up. I am getting random key strokes. What can I do? more »»
When the batteries get low the remote begins to lose its range. When trying to use the remote at its range limit it can misinterpret the key presses and give incorrect key strokes. Replace the batteries and try it again. If the random keystrokes continue it may be a sensor misalignment.(you can test this by using the remote directly in front of the unit). See the statement above for increasing the range.

NOTE: Pre - 1.0.1.9 systems have a repeat key issue from within Satellite TV, please check your version and update.

3). My remote keys are not working. What can I do? more »» If the remote gets in a state where keys are not responding you need to shutdown the system.
A complete shutdown is necessary, a reboot is not sufficient since it keeps the circuit powered through a reboot. When it is powered off the remote circuit will then clear.

1. If the app-exit button still responds, exit the user profile and return to the main screen. Press the Power button on the remote and select Shutdown.

2. If you are unable to exit the application and get to the main screen you will need an alternate method of shutting the system down. If you have network access you can ssh in (user: root, password: captive) and issue the command shutdown.sh.
((To ssh in from a Windows PC you could use an application like putty.exe.))

3. If you do not have network access you could connect a keyboard and issue a CTRL-ALT-BACKSPC then an ALT-F1 to gain access to the command prompt. Log in (user: root, password: captive) and issue the command shutdown.sh.

If, and only if, you have no other choice you could hold down the Power button on the front of the unit for about 5 seconds to cause it to power off. This is not the preferred method as you risk software corruption.

The remote should return to normal when the unit is powered back on.

NOTE: If the complete shutdown did not correct the unresponsive remote control
            repeat the process, but unplug the unit from the power outlet after the shutdown.
            If that still doesn't work open a thread on the forum.

4). I disconnected my remote control module and didn't make a note of how it was hooked up! more »»
It is extremely important that you hook up the module correctly or you will fry the circuit!
The red wire of the cable goes to the 5V pins. The missing * represents the missing pin on the motherboard connector. The key is to match the red wire to the pin labeled VBus.

Roaster Diagnostics
I'm getting a ring buffer overrun error. What does that mean? more »»
Sometimes the relationship between the audio and video stream information can get a little out of sorts in sections of a recording. In order to make a proper DVD of the recording the prepare process needs to make sure the information is set straight. If it is not within tolerance you can receive a ring buffer overrun error along with the message to try re-editing the recording.

The process of editing the recording from within Satellite TV and trimming it slightly can usually repair the recording. The editing process recombines the recording segments and can usually set the information straight.

Safe Shutdown Methods
The proper method of shutting down the system is to exit the user profile and return to the main screen (the one with the power icon at the lower right corner of the screen). Press the Power button on the remote and select Shutdown. more »» If you are unable to shutdown the system by the proper method you will need an alternate method of shutting the system down. If you have network access you can ssh in (user: root, password: captive) and issue the command shutdown.sh.
((To ssh in from a Windows PC you could use an application like putty.exe.))

If you do not have network access you could connect a keyboard and issue a CTRL-ALT-BACKSPC then an ALT-F1 to gain access to the command prompt. Log in (user: root, password: captive) and issue the command shutdown.sh.

If you have no other choice you could hold down the Power button on the front of the unit for about 5 seconds to cause it to power off. This is not the preferred method as you risk software corruption. The system will have to perform a scan of the filesystem which can take some time.

Satellite TV Diagnostics
1). I get a black screen when switching channels more »»
Double-check your adapter settings and ensure any unused adapters are disabled then re-save.

2). I receive a Media Not Available message more »»
If you receive a Media Not Available message while in Satellite TV it means that something has caused VDR (the application receiving the signal) to terminate.

Manually type in a FTA channel and check the strength and the quality of the signal by pressing the Menu button and select Signal Information. It is important that both meters STR & SNR are steadily in the green.
      If the values are too low you may need to readjust or increase the size of your antenna.

      If the strength(STR) is good, but the quality(SNR) is poor or fluctuating:
          It may be that you are getting interference(noise) somewhere between your antenna and your CW-LMC. That being the case you will have to recheck your cabling and any other component in between (diplexers, splitters, barrel connectors, etc.). Start by simplifying your setup and use a direct line. If that solves the issue add any component back one at a time until you can determine the culprit causing the noise.
          It may be that you have an improperly grounded antenna setup. This can cause fluctuations and tuning problems. It is strongly advised that you to read National Electric Code if you plan to do the dish installation yourself. Particularly, section 810-20 or hire a certified technician/electrician to do the job.
          It may be that you have inadequate cooling. Poor airflow can cause the tuner cards to decrease efficiency due to heat. If the issue started shorty after the addition of a hard drive it may be that some cables were accidentally moved and are now impeding air flow.
          There might be a slim chance that during shipment the internal tuner cards became slightly unseated. Disconnect the box from power and open the top lid. Locate the tuner cards. Unscrew, remove, then return it to its original slot to ensure it is properly seated. Repeat for the next card.

Try creating a new user profile to see if it is limited to a specific profile.

3). I get audio stutter on some channels more »»
This can sometimes happen if a channel has a low quality (SNR) signal. To verify that this is most likely the cause check the strength and the quality of the signal by pressing the Menu button and select Signal Information. A commonly used method to minimize the stutter is to briefly press pause then press pause again to increase the amount of prebuffering.

Shared Folders Diagnostics
1). I need more details more »»
When sharing a drive in Windows using drive k: as an example you will want to assign a share name for it something like drive_k. Assigning a drive is done by right-clicking and selecting 'share as'. If your Windows machine has an IP of 192.168.1.103 you would create your share like:
//192.168.1.103/drive_k

If you intend to share a folder within a certain drive the share should be stated directly.
The k:\files\videos folder shared as Videos would be mounted as:
//192.168.1.103/Videos

NOTES:
-Only use forward slashes.
-It is best to replicate any capital letters contained in your share name.
-It is best to avoid using special characters like : in the share name.

2). Do I need to add a user name and password? more »»
It is usually best to spend a couple of minutes and create an account in Windows with a known password for sharing and use that.

Anonymous access through the "Guest" account.

Guest access is implemented differently in XP and Vista (compared to 2000 & Prior) Essentially the Guest account has to be enabled for the 'everyone group' to have any effect. Depending on your current level of security you may need to add "guest" or grant full control to 'Everyone' under advanced permissions. This is common for Windows Vista.
You would then use:

User name: guest
Password: <empty>

3). Could there be something blocking access? more »»
You may also want to double-check that you don't have it blocked by firewall settings or some sort of firewall software running. Programs like F-Secure usually require a new rule created to allow incoming and outgoing local IP traffic.

4). I just can't get it to connect more »»
There were some changes from XP to Vista where Vista no longer supports the NTLM protocol by default. The CW-LMC is currently using smb version 3.0.22 which should have support for the newer NTLM2 protocol of Vista. Some users have reported their Vista is working, yet some other have difficulty so there may be differences in Vista releases.

If you figure the protocol change is suspect you could try forcing Vista to use the NTLM protocol as well as NTLM2. To do that, use these commands:

Disclaimer:
This is just a suggested method of how to use the earlier protocol and not necessarily what you should do.

Click "Start -» Run."
Type in the Run field: "secpol.msc." to bring you to Vista's security policy system.
Select "Go to: Local Policies > Security Options"
Find "Network Security: LAN Manager" authentication level.
Change the Setting from "Send NTLMv2 response only" to "Send LM & NTLM -- use NTLMv2 session security if negotiated."

In Vista Home Premium, you won't have this tool so what can be done is:
Launch your registry editor and open key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
Change the value of the DWORD named LmCompatibilityLevel to 1
If it isn't present, create it.
And of course reboot.

Updating
I am getting a failure when installing an update. more »»
If when installing you get a SHA1 verification failure it means what it extracted (or attempted to extract) does not equal what it has listed as supposed to be contained within the package.
Possible causes: (listed from most likely to unlikely)
The package became corrupt during download or during transfer.

The package is an incomplete download which results in nothing being extracted and the verification fails.

Too many old updates present in the download folder causing no space left to properly extract the package. (mainly nohd systems)

The package was packaged incorrectly.

A memory error while extraction was occurring.

Web
1). How can I control where my files download to? more »»
If you right click the link you can select 'save link as'.
You will see that it defaults to the personal share (network share).
At this point you can click Browse for other folders.
As an example if you are downloading an update you can select /captive/update/download and download the update directly to the download folder.
2). Is there a way to access my files via the web? more »»
The system has a built in web browser.
By typing in the IP in your location bar (ie. http://192.168.1.102) you will be able to access the web shares.
The system has a mechanism in place to restrict access to user profile folders via whatever password you set on the profile.
If you don't want a profile to be shared you can set "Share on Network" to no.

Zoom
How can I make the video fill the screen? more »»
The zoom mode in Satellite TV supports changing aspect ratios by pressing:
     1 = square
     2 = 4:3
     3 = anamorphic
     4 = dvb
     5 = auto